Loan Servicing Associate

About the Role

Freddie Mac's Loan Servicing/Loan Accounting Payoff Group is seeking a Loan Servicing Associate to process payoff requests for various Multifamily products. This position will handle payoff requests for all active Freddie Mac Multifamily securitized loans and balance sheet loan products.

• Calculate default interest on monetary and non-monetary delinquent loans
• Process assignment documents, lien releases, and PSA Exhibits
• Address inquiries and resolve issues related to payoff requests
• Work closely with internal business partners to provide payoff quotes and other necessary information
• Perform additional duties as assigned, including projects or other tasks

This role requires attention to detail, strong analytical skills, and the ability to work collaboratively in a fast-paced environment.

Impact

The team processes payoff requests for all Freddie Mac Multifamily balance sheet loan products and securitized loans, facilitating the corporate mission of liquidity and affordability in the rental housing market.

• Act as the primary point of contact for Seller/Servicers during the payoff process
• Ensure Seller/Servicers upload required payoff documents in the Document Management System
• Collaborate with internal teams and external business partners

Requirements

• College Degree (Accounting, Finance, or Business) or equivalent experience
• 0 - 2 years of experience with loan servicing/mortgage accounting and reviewing loan documents
• Proficient use of Microsoft Office (Excel, Word, PowerPoint)
• Ability to deliver exceptional business results in a team environment
• Strong communication skills (verbal and written)
• Highly analytical with strong attention to detail, judgment, critical thinking, and problem-solving skills
• Strong team player
• Ability to meet tight deadlines consistently
• Organized and able to multitask to meet competing deadlines

Keys to Success

• Experience in mortgage banking or related financial services industry
• Previous experience processing payoff requests for loans, reviewing multifamily loan documents, and Investor Reporting
• Highly adaptable and able to navigate confidently in a fast-paced, ever-changing environment
• Ability to work independently and be a problem solver
• Broad application of commercial/multifamily mortgage standards and principles

Pay

This position has an annualized market-based salary range of $58,000 - $88,000 and is eligible to participate in the annual incentive program. The final salary offered will depend on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity, and other relevant qualifications of the applicant.

Benefits

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.