Loan Servicing Associate

Essential Duties and Responsibilities

• Process payments and advances daily to loan accounting system for various loan types.
• Review signed loan documents to confirm original signatures have been obtained.
• Monitor and manage department inbox and incoming mail.
• Perform initial troubleshooting of original loan document issues.
• Identify and escalate complex issues to appropriate team members or management.
• Produce, review, and disburse daily or weekly reports.
• Maintain internal controls related to loan payments, advances, rejected items, review of loan reports, returned or charge-back items.
• Maintain clear documentation and audit trails for all servicing activity.
• Perform routine loan maintenance including address changes, payment reversals, late fee waivers, and loan officer updates.

Position Requirements

• 1-3 years of experience of loan servicing systems and internal workflows.
• Efficient organizational and time management skills.
• Effective interpersonal, oral, and written communication skills.
• Excellent attention to detail.
• Ability to identify complex issues, escalate appropriately, and communicate status updates.
• Ability to work both independently and collaboratively.
• Sense of urgency.
• Ability to respond appropriately to customer inquiries in a fast-paced work environment while handling multiple tasks.
• Excellent computer knowledge (including a strong understanding of excel).
• Banking and/or mortgage background is a plus.

Pay

$45,000.00 - $58,000.00. The compensation range for this position represents the minimum and maximum base salary for this role. Actual compensation will vary based on factors including experience, skills, qualifications, location, education, and business needs. This position may also be eligible for additional bonuses, where applicable.