Loan Servicing Associate

Major Duties & Responsibilities

• Input and update loan data in the financial institution’s computer system.
• Prepare and verify loan documents for accuracy.
• Provide superior customer service to all loan customers over the phone, email, or occasionally in person.
• Assist lenders and customers researching answers to questions on their loans.
• Monitor insurance coverage on all loan collateral and monitor flood insurance coverage when needed.
• Perform daily and monthly balancing of Loan GL accounts and various bills and payments.
• Process, maintain files, and update computer information for new and paid loans including checking legal documents for proper vesting, legal descriptions, closing dates, and signatures.
• Ensure all loan collateral is properly secured, including insurance, UCC filings, titles, and other required lien perfection items.
• Understand and follow bank/department regulations, policies, and procedures, and participate in all compliance-related training.

Education & Experience

• Bachelor’s or associate degree in business, finance, accounting or related field preferred, or an equivalent combination of education and experience.
• High school diploma or equivalent required.
• Previous experience in a bank and/or lending environment desired.
• Knowledge of Bank loan products desired.
• Strong customer service background.
• Strong verbal and written communication skills.
• Ability to work under general supervision, manage multiple priorities, and meet deadlines.
• Ability to retain large amounts of information.
• Ability to understand different loan types, loan structures and variable rates.
• Strong computer and technical skills.
• Strong attention to detail.
• Strong analytical, critical thinking, problem solving skills.
• Ability to understand and comply with bank policies and regulations, including RESPA and others.