Specialist 3, Technical Product Sales Support

About the role

In this role, you'll get to expand territories and spearhead the sales of Comcast Business's innovative products and solutions into new markets. You'll also get to engage in the exciting challenge of acquiring and managing a diverse range of commercial customers, from mid-market and enterprise, to those with multiple locations, through both direct and partner channels.

Success Profile

• Results-Driven
• Goal-Oriented
• Communicator
• Good Listener
• Self-Starter
• Adaptable

Responsibilities

Job Summary
Be at the center of driving growth and subscriber impact by joining the our MDU Growth team. The vision of the this team is to lead the company in delivering near and long-term growth for Residential Sales. In this highly visible role, you will be a force-multiplier in the residential space, specializing in the multi-family "MDU" segment. As an iMDU Account Executive, your primary mission is to support our regions, and their leaders, grow market share by renewing high return, high profit bulk “amenity” opportunities and optimizing other contract administrative activities based on field needs. The iMDU AE is an introductory sales position that works with C-suite decision-makers in the multifamily industry. Clientele for this role include property owners, managers, and others who own, manage and represent properties such as apartments, townhomes, condominiums, and other real-estate. iMDU AE partners with various stakeholders to execute long-term contracts that enable Comcast to provide Video, Internet, Voice, Xfinity Home and Mobile services to on-site residents long-term. This is not a project management role.

Responsibilities:
- Negotiates with building managers, owners, attorneys, developers and others to execute long term agreements for “Bulk” also known as “amenity” Xfinity services.
- Negotiates and executes right-of-entry agreements and amendments that enable Comcast to extend its service options onto private property via right-of-entry contracts, which in turn allow on-site residents to subscribe to Video, Internet, Voice, Xfinity Home, Xfinity Mobile and other advanced services.
- iMDU AE’s are expected to learn all facets of role including, but not limited to: contract negotiation techniques, presentation skills, tools, processes & policies that are related to the role.
- Manages contracts including renewals and reviews all associated documentation for accuracy. Reviews assigned territory to ensure all customers are contacted on a prescribed, periodic basis.
- Establishes and manages to critical dates required for on time completion, product activations and evaluates impact of change
- Identifies and manages risks, issues, and gaps that could impact timelines, goals, and manages mitigation plans for installation of services.
- Collaborates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately through completion.
- Reviews sales contracts and validates services with customers to ensure accuracy of product orders.
- Provides guidance to other team members on matters of process, procedure, and organizational compliance; proactively identifies opportunities for improvement in processes and procedures and recommends solutions.
- Consistently meets or exceeds organizational scorecard, productivity and quality metrics.
- May be focused on the delivery of standard product offerings
- May develop standards, processes, and procedures utilized by members of the team including trialing new product support as well as systems/tools rollouts.

Qualifications

• Salesforce Platform
• Billing
• Problem Solving
• Project Management
• Adaptability
• Solutions Selling
• Customer Satisfaction

Benefits

Comcast offers a competitive salary range, with the specific range for this role being $72,870.32 - $120,236.03. The application window is 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Preferred: Bachelor's Degree

Relevant Work Experience

5-7 Years