Product Specialist - Technical Support

Responsibilities

• Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap-on Tool Control systems.
• Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
• Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to clients.
• Document incoming calls.
• Develop and maintain information databases as required and utilize data to prepare for service calls.
• Cookordinate service activities on assigned products.
• Act as a resource for others as needed.
• Keep abreast with changing industry standards and emerging technology.
• Participate in special projects as needed.

Qualifications

• Achieve an Associate degree in a related field with 1-3 years of experience or equivalent work experience; a Bachelor's degree preferred.
• Have 1-5 years of field service or technical support experience.
• Show basic mechanical ability and basic equipment repair skills.
• Show strong problem-solving skills with the ability to work independently.
• Show customer focus and excellent communication skills - both verbal and written, including technical writing skills.
• Show presentation skills with prior training experience.
• Show demonstrated organizational skills, leadership ability, project coordination capabilities.
• Show demonstrated ability to work cross-functionally.
• Pass a background check to gain access to military and government facilities.