Technical Support & Sales Specialist

Responsibilities

• Provide technical assistance to dealers, installers, and customers regarding product lines
• Troubleshoot complex field issues involving track configurations, spring sets, and operating hardware
• Interpret architectural or mechanical specifications to recommend correct product hardware setups
• Guide field technicians through installation challenges and hardware troubleshooting via phone or email
• Cross-sell across various product lines, maximizing sales opportunities
• Manage high-volume calls efficiently, addressing both customer inquiries and technical support needs
• Support administrative tasks as required

Requirements

• 3+ years of experience in the garage door industry
• Experience in upselling or inside sales is a plus
• Service-side experience is highly preferred
• Bilingual in Spanish is preferred

Benefits

• 100% company-paid PPO health plan after 90 days of employment
• 401k with a 3% safe harbor match after 90 days
• Paid time off: 40 hours in the first year, increasing to 80 hours in the second year, and 120 hours after five years
• Paid holidays, excluding certain federal holidays

Schedule

The role offers a consistent schedule, transitioning from a physically demanding position to a more strategic, inside sales role within a growing company.

Pay

$70,000 - $80,000 / Year DOE