Specialist, Sales Support III

Main Responsibilities

• You will be the customer advocate and trusted advisor for the customer in their focus market.
• You will need to have experience in a meat packing facility, with exposure to sales support, operations, or customer coordination.
• Increase customer relationships by building trust through frequent customer visits and communications.
• Maintain the agreed financial targets through proactive sales of parts, service solutions and service agreements.
• Analyze customer performance and needs, identify opportunities and translate this into proposals of solutions for the customer.
• Work together with CSC, SPC, SCC, SAM, SKAM (if applicable) and Sales (equipment) to manage the business with the customer and increase customer satisfaction.
• Facilitate good relationships with industries and product experts and guide cross-border.
• Draw up the tactical and operational plans for the customers.
• Analyze customer, market and competitor data and translate this information into valuable feedback for the service organization and other relevant responsibilities within JBT Marel.
• Manage pipeline of opportunities, their status, and follow up activities, as it relates to customers.
• Maintain customer focus to ensure outstanding customer experience, thus securing our goals for growth, sales, and profit and efficient service delivery and use.
• Monitor customer satisfaction and implement relevant actions and communications.
• Monitor any escalation process for customers.

Qualifications

• Sales of services or capital goods, with minimum experience in this or similar position (2 years).
• Preferably experience from the industry.
• A sound knowledge of systematic maintenance principles and how they are translated into value adding service solutions.
• Experience digging into prospects' pain points and validating the issues they're facing with the clients.
• Experience contributing to the ongoing development of sales processes to our organization and react accordingly.
• A customer and service minded individual, who balances multiple sales opportunities and achieves agreed goals.