Spare Parts Order Administrator

About the role

As a Spare Parts Order Administrator, your mission is to deliver timely, precise, and competitive quotations for spare parts of industrial compressors. By collaborating closely with the sales teams and leveraging historical data and vendor relationships, you will provide accurate and detailed pricing that supports the commitment to exceptional customer service and operational excellence. You will report to the Aftermarket Parts Manager.

Responsibilities

• Provide administrative support to the Aftermarket sales team by responding to customer inquiries.
• Prepare and manage general correspondence (incoming and outgoing) with the sales team and other stakeholders.
• Communicate with vendors regarding commercial and/or technical documentation required for an RFQ.
• Determine source, availability, cost, price, and lead time of spare parts to create detailed and precise customer quotations.
• Identify and quote preventative maintenance parts; maintain preventative maintenance plan contracts.

Requirements

• At least 3 years of experience in an administrative or order processing role, or equivalent work and education experience.

Skills

• Proficiency with Microsoft Office (especially Excel)
• Experience with or willingness to learn ERP systems (e.g., SAP, CRM)
• Highly organized with the ability to manage multiple priorities in a fast‑paced environment
• Technical aptitude or willingness to learn (e.g., BOMs, drawings)
• Strong verbal and written communication skills

Benefits

• Generous paid time off (vacation, holiday, and sick days)
• 401(k) with up to 6% company match
• Flexible working hours to support work‑life balance
• Culture of Trust and Accountability: employees take ownership, make informed decisions using historical data and vendor input, and drive process improvements to enhance customer satisfaction and operational efficiency.
• Professional Growth: develop expertise in order management, technical documentation,