Spa Coordinator - Spa

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade.

Job Description

Under the direction of the Spa Manager, this professional qualifies inquiries and develops new business from prospective corporations and guests. Manages all Butler and VIP guests and special requests. Manages all contractual agreements pertaining to spa appointments, spa food and beverage, special events, and special occasions. Effectively communicate to all departments the information necessary to successfully execute the group’s needs while maintaining a superior client relationship. Manages relationship with both customers and support departments daily.

• Promote positive public relations and create an enjoyable atmosphere for all.
• Treat guests with a sense of caring and individuality while effectively identifying their specific needs.
• Works cooperatively with Spa Manager organizing group reservations, service blocks, and billing.
• Answer phones and book reservations.
• Manage Butler and VIP Guest reservations.
• Keeps managers informed when we have large capacity days where we may need additional staffing.
• Take care of guest needs which may require special accommodations.
• Show special recognition of frequent guests.
• Consistently welcome guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return.
• Present a neat, clean, and well-groomed appearance at all times.
• Maintain constant awareness of services, promotions, and events offered at the facility.
• Maintain a professional and positive relationship with vendors, guests, and co-workers.
• Maintain confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information.
• Supports the sales effort regarding both repeat and new groups.
• Works cooperatively with Spa Manager drafting sales contracts, upselling, and detailing the program for upcoming groups.
• Conduct professional site inspections with guests to view and tour space and property amenities.
• Prepare and maintain files, records, correspondence and reports to ensure compliance with established departmental policies and procedures.
• Greet guests at beginning of events and follow up to determine satisfaction at completion.
• Act as a liaison between guest and support departments to ensure complete guest satisfaction with-in all areas of the property.
• Maintain detailed files, records and accurate recording of information in regard to correspondence with clients.
• Anticipate and handle customer complaints and or problems to ensure quality product delivery, customer satisfaction and repeat business.
• Supports the leadership team maintain the retail inventory and organization of the retail closets.
• Works with management and the cashier team receiving, pricing, and displaying retail merchandise.
• Performs daily walks through the retail area assessing par levels, remerchandising needs, and cleanliness of the space.
• Supports the leadership team during the monthly inventory.
• Works with the leadership team to maintain appropriate records of the merchandise received.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent required, as well as a minimum of three (3) years’ experience in a corporate group sales environment.
• Bachelor’s degree preferred in Hotel or F&B Management.
• Computer literate with demonstrated proficiency in Microsoft Office, Word, PowerPoint with high level of Excel proficiency.
• Strong communication and interpersonal skills required to interface with clients, management, and other departments.
• Proven ability to provide courteous, friendly, and efficient service and maintain composure and excellent guest relations under all circumstances.
• Ability to take direction from multiple department Managers.
• Creative public speaking skills to conduct on-site tour inspections and presentations to large groups of potential clients at trade shows as well as to conduct outside sales calls.
• Tactful problem-solving skills and ability to apply ingenuity and creativity.
• Ability to establish and maintain short-term sales goals.
• Ability to work flexible schedules, including nights, weekends and holidays is required.

Benefits & Perks

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Title

Group Sales Representative

Location

Seminole Hard Rock Hotel & Casino Hollywood

Company

Seminole Hard Rock Hotel & Casino Hollywood