Spa Coordinator
DelMonte Hotel Group · Pittsford, NY · 2 wk ago
OTHR$16.5–$16.75/hrPart-time
Job Responsibilities
- Answer all incoming phone calls in a friendly, courteous and timely manner using the appropriate greeting.
- Schedule and confirm appointments for all spa/salon treatments; assist clients in selecting services.
- Perform check-in and check-out services for appointments; including greeting clients, taking coats, offering beverages and providing tours of sanctuary and locker room.
- Properly record all sales transactions and secure accurate payment.
- Manage client activity within SpaSoft system.
- Perform various accounting duties; i.e., credit card processing, room charges, gift card processing and activating.
- Perform opening and closing work per checklists.
- Promote retail sales of all spa products.
- Provide and maintain current information regarding spa staff, spa services, hours of operation, product lines, special events and promotions.
- Provide information pertaining to hours and available services of the Spa and hotel, i.e. restaurant, lounge, room service.
- Update Engineering department on any maintenance issues.
- Aid in maintaining the cleanliness of the Front Desk, Retail area, Reservation Room and surrounding areas.
Job Requirements
- Self-motivated Spa Coordinator with a strong work ethic and a drive to exceed expectations.
- Excellent communication and interpersonal skills as well as the ability to establish rapport with guests and colleagues.
- 1 to 3 month’s related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience.
- Solid organizational, time-management and prioritization skills.
Benefits
- Cultivates a workplace that feels like home and that brings out the best in you, each and every day.
- Excellent compensation packages, which may vary somewhat depending on location.
- Comprehensive benefit packages for full-time positions.
- Hotel room discounts at our locations around the globe.
- Discounts on food and beverages.
- Professional development and advancement opportunities.