Administrative Coordinator

About the role

The Administrative Coordinator handles administrative processes such as donation order tracking, accounts payable/receivable, receiving, correspondence, and serves as the initial point of contact for WIN's nonprofit members, donors, and vendors via telephone or in‑person, connecting them to appropriate staff. The role also includes showroom service, stock keeping, and reporting directly to the president.

Responsibilities

• Receive incoming calls and in‑person visitors
• Generate letters of acknowledgment for corporate donors
• Process applications for membership from non‑profit organizations
• Maintain files and correspondence (paper and digital) in accordance with WIN's Record Retention and Document Destruction Policy
• Process Accounts Receivable and Accounts Payable payments
• Provide superior service to members locating and obtaining donations in the showroom
• Keep office supplies stocked and monitor office supply budget
• Keep showroom stocked, neat, and organized
• Run various reports
• Continually improve administrative systems and processes
• Keep work area organized and safe

Requirements

• Exceptional personal relations, written, and verbal communication skills
• Maintain confidentiality of any proprietary data or personal information
• At least 2 years with customer service related or customer‑facing experience
• Comfortable using many forms of communications including email, chat, phone, intercom
• Proficient with Microsoft Word and Excel
• Able to learn how the financial and inventory systems relate to other aspects of operation (receiving, CRM, order management)
• Willing to cross‑train in other areas of the operation as opportunity permits
• Work closely with the president, vice president of programs, member services and fulfillment coordinator, and warehouse manager
• Ability to work independently or as part of a team
• Exceptionally organized with strong multitasking and prioritization abilities
• Safety‑minded
• Infectious can‑do attitude
• Appreciate WIN's mission and contributions to the non‑profit community

Benefits

• Employer‑sponsored health insurance
• Minimum of eight paid holidays annually
• One week paid vacation in first full year
• Paid sick leave accrual policy
• Company paid short‑term disability insurance
• 403(b) retirement plan with company match up to 4% of earnings

Pay

$21.25/hour

Schedule

40 hours per week, exclusively first shift