Spa Coordinator

About the role

We are looking for team members who are passionate about delivering exceptional customer service, driven by intention and guided by excellence. At The Woodhouse Day Spa, we value our team members and strive for excellence with every guest experience.

Primary Responsibilities

• Serves as primary support for the spa’s manager, therapists and guests
• Ensures that every guest has a friendly, inviting and memorable experience
• Answers incoming calls, listens to our guests’ needs to schedule appointments or give service recommendations, and collects payment for services
• PARTNERS WITH THE THERAPISTS TO INCREASE THEIR GUEST RETENTION AND RETAIL SALES BY SCHEDULING THE GUEST’S NEXT APPOINTMENT DURING CHECKOUT AND PROMOTES THE RECOMMENDED PRODUCTS
• EDUCATES GUESTS ON THE WOODHOUSE EXPERIENCE INCLUDING A WARM WELCOME, INTRODUCTION TO OUR LOCKER ROOM AND AMENITIES, AND HELPING THEM TO HAVE A SEAMLESS EXPERIENCE
• DRIVES SERVICE AND RETAIL SALES/AWARENESS BY EDUCATING GUESTS ON PRODUCTS, SERVICES AND TREATMENTS
• REMEMBERS THE SMALL THINGS THAT MAKE THE WOODHOUSE SPECIAL--THE GUEST’S FAVORITE DRINK, THE WARM INVITING NECK WRAP, PERSONAL DETAILS SUCH AS BIRTHDAYS AND ANNIVERSARIES

Requirements

• MUST BE ABLE TO WORK WEEKENDS AND SOME HOLIDAYS

Woodhouse Perks

• Competitive Pay and Incentive programs
• Generous discounts and opportunities to enjoy services and products
• “The Woodhouse Way” paid training program
• Working in a state of the art facility

About Us

About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.