Spa Coordinator - Blackberry Mountain

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Book spa appointments for on property guests
• Opening & Closing procedures as scheduled
• Answer all incoming phone calls and retrieving messages from VM
• Cookier therapist, nail techs, and esthetician schedules daily.
• Ensure that the “Look” of the Spa meets Blackberry Farm standards including housekeeping duties
• Aid in the stocking and restocking of towels, linens, and other spa related items within the Spa
• Complete confirmations for spa treatments for the following day
• Oversee all billing and reconciliation after the appointments have been completed
• Ensure the opening and closing duties of the Spa
• Answer guest’s questions about Spa
• Search for notes to be added with appointments and share pertinent information with therapists
• Create new notes when necessary
• Check for a final balance of rooms for the following day’s appointments
• Verify the accuracy of the following day’s services
• Aid in inventory counts as needed
• Make Maintenance and Service requests as needed (notify MOD)
• Cookier guest transportation
• Sell spa treatments and products
• Promote in-house sales to fill in available services daily
• Greet all guests and assist them as necessary
• Report to MOD any spa office supplies needed
• Complete daily task list
• Open the door for all entering guests
• Stock lockers, towels, and amenities as needed, and remove any trash, dirty linen, or sandals
• Aid in the cleanliness and organization of locker rooms, lounge, and spa dispensary and pool
• Aid in organizing linen storage area, folding robes, and restocking towels
• Aid in the set-up of In-Room services and transportation of therapist and/or spa amenities as needed

WORK SCHEDULE

Shifts are: 7:30 AM-3:30 PM, 8:30 AM- 4:30 PM, and 11 AM-7 PM (summer hours 12 PM-8 PM). These are floating shifts and no schedule is set

PHYSICAL REQUIREMENTS

• Must be able to lift up to 35 lbs.
• Must be able to stand for extended periods
• Must be able to climb stairs regularly
• Must be able to operate a company vehicle or golf cart

WORK ENVIRONMENT

Must be able to work in a calm and quiet spa setting