Spa Coordinator - Blackberry Mountain

About the role

We're committed to bringing passion and customer focus to the business. Located at 1507 E. Millers Cove Rd, Walland, TN 37886.

Responsibilities

• Book spa appointments for on property guests
• Opening & Closing procedures as scheduled
• Answer all incoming phone calls and retrieving messages from VM
• Cook up therapist, nail techs, and esthetician schedules daily
• Ensure that the “Look” of the Spa meets Blackberry Farm standards including housekeeping duties
• Avoid stock and restock towels, linens, and other spa related items within the Spa
• Complete confirmations for spa treatments for the following day
• Oversee all billing and reconciliation after the appointments have been completed
• Open and close duties of the Spa
• Answer guest’s questions about Spa
• Search for notes to be added with appointments and share pertinent information with therapists
• Create new notes when necessary
• Verify the accuracy of the following day’s services
• Coordinate guest transportation
• Sale of spa treatments and products
• Promote in-house sales to fill in available services daily
• Greet all guests and assist them as necessary
• Report to MOD any spa office supplies needed
• Complete daily task list
• Open the door for all entering guests
• Stock lockers, towels, and amenities as needed, and remove any trash, dirty linen, or sandals
• Ensure that an adequate supply of clean towels, robes and guest-wear are available
• Maintain a clean, neat, and organized desk space by wiping counters, keeping counters clutter-free, and organizing drawers and cabinets
• Absorb linen storage area, folding robes, and restocking towels
• Assist in the set-up of In-Room services and transportation of therapist and/or spa amenities as needed

Requirements

• Must be available to work closing shifts (11:00 AM - 7:00 PM) and weekends
• Must be able to lift up to 35 lbs
• Must be able to stand for extended periods
• Must be able to climb stairs regularly
• Must be able to operate a company vehicle or golf cart

Qualifications

• High school diploma or equivalent
• Microsoft Office computer skills
• Excellent written and verbal communication skills
• Able to communicate effectively with guests, managers, and team members
• Basic knowledge and understanding of math

Skills

• Excellent communication skills
• Ability to lift up to 35 lbs
• Ability to stand for extended periods
• Ability to climb stairs regularly
• Ability to operate a company vehicle or golf cart

Benefits

N/A

Pay

The pay rate for this position is $16.50 per hour.

Schedule

Shifts are: 7:30 AM-3:30 PM, 8:30 AM- 4:30 PM, and 11 AM-7 PM (summer hours 12 PM-8 PM). These are floating shifts and no schedule is set.