Spa Concierge-Part Time

Responsibilities

• Warmly greet each guest upon arrival at the spa and offer them a beverage to enhance their experience.
• Provide comprehensive information about the spa's services, treatments, classes, and activities, ensuring guests are well-informed and can make informed choices.
• Schedule appointments for all spa services using the Pro Solutions scheduling program and effectively communicate any add-ons or modifications to the treatment staff.
• Thoroughly explain ticketing procedures to guests, including how the bill will be settled, ensuring clear understanding and satisfaction.
• Provide detailed information about the gratuity system to guests, ensuring transparency and appropriate tipping practices.
• Maintain accurate and organized daily records, paying attention to detail and ensuring information is neatly recorded.
• Allocate sufficient time and demonstrate patience to create a special and personalized experience for Spa Program and Day Program guests.
• Follow proper cash handling procedures, including opening, closing, cashing out, and balancing registers, ensuring financial integrity.
• Perform all necessary transactions for hotel charges and credit card charges accurately and in a timely manner.
• Maintain clean and professional workstations, staff areas, and guest schedules, ensuring a professional and organized environment at all times.

Qualifications

• Excellent interpersonal and communication skills, with the ability to interact with a diverse range of guests.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in using Pro Solutions scheduling software.
• Knowledge of spa services, treatments, and activities to provide informed recommendations to guests.
• Ability to handle cash and credit transactions accurately and efficiently.