Spa Concierge - Part Time

Duties & Responsibilities

• Greet all guests warmly and professionally, using guest names and delivering personalized welcomes.
• Check guests in and out for spa services with accuracy and elegance, providing clear guidance about the facility, service sequence, and amenities.
• Handle all guest interactions with the highest level of hospitality and professionalism, including responding to special requests, resolving concerns, and anticipating needs.
• Escort guests to lounge areas or treatment rooms when necessary, maintaining spa ambiance and guest flow.
• Manage spa reservations via phone, email, online systems, and in-person, ensuring optimal scheduling of therapists and treatment rooms.
• Confirm appointments, explain services, and promote recommended enhancements and wellness offerings.
• Cook up VIP requests, group bookings, and special occasion packages with discretion and precision.
• Maintain accurate and updated guest profiles, preferences, and treatment history using spa software and PMS integration.
• Process payments, refunds, and gratuities accurately; balance daily transactions and maintain proper accounting procedures.
• Reconcile end-of-day reports and ensure all services are properly billed.
• Maintain cleanliness and organization of the reception desk, retail shelves, and spa boutique displays.
• Monitor retail inventory and assist with product restocking and merchandising.
• Ensure spa reception and waiting areas are always serene, stocked, and impeccably clean.
• Communicate closely with spa therapists, attendants, and management regarding guest flow, service timing, and special requests.
• Support spa attendants in maintaining a quiet, welcoming atmosphere throughout the facility.
• Participate in regular spa training and Forbes service workshops to ensure consistent service excellence.

Required Skills & Experience

• A high school diploma or equivalent required; hospitality or wellness-related education preferred.
• Minimum 1–2 years of front desk or guest service experience in a luxury spa, hotel, or wellness facility.
• Previous experience in a Forbes 5-Star or AAA Five Diamond environment highly preferred.
• Proficient in spa booking software and PMS systems.
• Exceptional communication skills—verbal, written, and interpersonal—with a calming, polished presence.
• Excellent organizational skills and attention to detail; must be comfortable managing multiple tasks simultaneously.
• Knowledge of spa services, wellness trends, and retail products is a strong advantage.
• Flexible schedule availability, including weekends and holidays.

Physical Requirements

• Must be able to sit, stand, and walk for extended periods.
• Ability to lift or move up to 25 lbs occasionally (e.g., retail boxes or spa inventory).
• Maintain a polished and professional appearance in accordance with the hotel's grooming standards.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.