Spa Front Desk Concierge - Part Time

Job Summary

The Spa Front Desk Concierge is responsible for welcoming guests, managing spa appointments, providing information about services and amenities, and ensuring smooth spa operations. This guest-facing role requires warmth, organization, attention to detail, and a commitment to providing exceptional service in a tranquil luxury setting.

Job Specifications

• Onsite: Black Desert Resort – Spa
• Shift & Schedule Availability: Year-Round / Part-Time
• Pay Rate: $16– $18/hour

This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us

• Competitive Salary and Benefits: 401K with company match, employee dining room, exclusive resort discounts, and employee complimentary hotel stay program.
• Dynamic Work Environment: Work in a premier spa setting contributing to a team focused on service and hospitality.
• Career Growth: Opportunities for professional growth and advancement in the hospitality industry.

Responsibilities

• Warmly greet spa guests and members, assisting with check-in, check-out, and orientation of spa facilities
• Answer phones and respond to guest inquiries in a professional and timely manner
• Schedule, modify, and confirm appointments using spa management software
• Maintain a working knowledge of spa services, providers, availability, and retail offerings
• Offer personalized recommendations based on guest needs and preferences
• Process payments, gift card transactions, gratuities, and retail sales accurately
• Assist with locker room and relaxation lounge oversight, ensuring cleanliness and readiness
• Communicate special requests, service delays, or guest preferences to spa providers
• Handle guest issues or complaints with discretion and escalate to management when necessary
• Maintain inventory of robes, amenities, and retail displays
• Uphold the ambiance of the spa by supporting a peaceful, professional, and guest-centered environment

Qualifications

• 1+ year of front desk, concierge, or spa experience preferred
• Knowledge of spa services and wellness products a plus
• Strong communication and guest service skills
• Proficient in scheduling or point-of-sale systems (e.g., Mindbody, Book4Time, SpaSoft)
• Professional appearance and demeanor
• Ability to work in a calm, yet demanding, potentially high-pressure structured environment
• Flexible availability including evenings, weekends, and holidays