Spa Concierge-Part Time

Key Responsibilities

• Warmly greet each guest upon arrival at the spa and offer them a beverage to enhance their experience.
• Provide comprehensive information about the spa's services, treatments, classes, and activities, ensuring guests are well-informed and can make informed choices.
• Schedule appointments for all spa services using the Pro Solutions scheduling program and effectively communicate any add-ons or modifications to the treatment staff.
• Thoroughly explain ticketing procedures to guests, including how the bill will be settled, ensuring clear understanding and satisfaction.
• Provide detailed information about the gratuity system to guests, ensuring transparency and appropriate tipping practices.
• Maintain accurate and organized daily records, paying attention to detail and ensuring information is neatly recorded.
• Allocate sufficient time and demonstrate patience to create a special and personalized experience for Spa Program and Day Program guests.
• Strictly adhere to all cash, credit, and billing procedures established by the Accounting department, ensuring accuracy and compliance.
• Perform all necessary transactions for hotel charges and credit card charges accurately and in a timely manner.
• Maintain clean and professional workstations, staff areas, and guest schedules, ensuring a professional and organized environment at all times.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to multitask and prioritize tasks efficiently.
• Knowledge of spa services and treatments.
• Proficiency in using Pro Solutions scheduling program.
• Attention to detail and organizational skills.