Solutions Partner Liaison

Job Posting End Date: August 17

About the Role

When you join the team at Unum, you become part of an organization committed to helping you thrive. With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. The Solutions Partner Liaison is responsible for promoting our Total Leave digital capabilities and serves as the primary point of contact for STD, Leave, PFL, and ADA complex questions. The Liaison acts as the facilitator to execute agreed-upon resolutions in partnership with the field, clients, Solutions Partner Consultant, operational teams, and management.

Responsibilities

• Demonstrate digital functionality with clients and influence them and their employees to adopt self-serve capabilities to answer standard case-level needs.
• Independently and effectively handle complex status and questions on individual claims and leaves from clients or the field through effective action plan development and timely execution.
• Ensure escalation of issues and partnership with appropriate internal stakeholders.
• Proactively identify trends and report issues impacting claims and leaves. Build strong relationships with operations leaders to make them aware of those issues and help them solve problems.
• Exhibit expertise in the Total Leave digital ecosystem, keeping up to date with all new solutions.
• Through knowledge of client-level needs, foster continuous improvement by providing insight into how the digital capabilities work for the client.
• Provide subject matter expertise in educating clients on the products serviced within Total Leave, leave workflows, and regulations.
• Demonstrate understanding of applicable systems, standard operating procedures (SOPs), intake and eligibility procedures, and product knowledge.
• Support and mentor peers and new team members.
• Perform other duties as assigned.

Requirements

• Proficient in Solutions and Unum product portfolio.
• Four-year degree or equivalent experience recommended.
• Strong technical claims/leave experience.
• Proven customer service and problem-solving skills.
• Knowledge and proficiency in STD and FMLA; ability to quickly upskill on ADA and PFL as needed.
• Resolve conflicts in an open and positive manner.
• Build understanding, acceptance, and commitment through the change process.
• Ability to take appropriate actions based on key business indicators/trends.
• Demonstrated influencing, collaboration, and client relationship management experience.

Benefits

• Award-winning culture with inclusion and diversity as a priority.
• Performance-Based Incentive Plans.
• Competitive benefits package including:
  • Health, Vision, Dental, Short & Long-Term Disability.
  • Generous PTO (including paid time to volunteer).
  • Up to 9.5% 401(k) employer contribution.
  • Mental health support.
  • Career advancement opportunities.
  • Student loan repayment options.
  • Tuition reimbursement.
  • Flexible work environments.

All benefits listed above are subject to the terms of their individual Plans.

Pay

The base salary range for this position is $63,500.00 - $120,000.00. Actual pay will be based on skill, geographical location, and experience.

About the Company

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland, and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.