Solutions Partner Liaison

About the role

When you join the team at Unum, you become part of an organization committed to helping you thrive. To enable this, we provide opportunities to succeed both professionally and personally. With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers.

Promote Total Leave digital capabilities and be primary point of contact for STD, Leave, PFL, and ADA complex questions. Acts as the facilitator to execute agreed upon resolutions in partnership with the field, clients, Solutions Partner Consultant, operational teams, and management.

Responsibilities

• Demonstrate digital functionality with clients and influence them and their employees to adopt self-serve capabilities to answer standard case level needs.
• Independently and effectively handle complex status & questions on individual claims and leaves from clients or the field through effective action plan development and timely execution.
• Ensure escalation of issues and partnership with appropriate internal stakeholders.
• Demonstrated ability to proactively identify trends and report issues impacting claims and leaves.
• Build strong relationships with operations leaders to make them aware of those issues and help them solve problems.
• Exhibit expertise in Total Leave digital ecosystem, keeping up to date with all new solutions.
• Through knowledge of client level needs, foster continuous improvement by providing insight on how the digital capabilities work for the client.
• Provides subject matter expertise in educating clients on the products serviced with in Total Leave, leave workflows/regulations.
• Demonstrate understanding of applicable systems, standard operating procedures (SOP's), intake and eligibility procedures and product knowledge.
• Support and mentors peers and new team members.
• Performs other duties as assigned.

Requirements

• Proficient in Solutions and Unum product portfolio
• Four-year degree or equivalent experience recommended
• Strong technical claims/leave experience
• Proven customer service and problem-solving skills
• Knowledge and proficiency in STD and FMLA, ability to quickly upskill on ADA and PFL as needed
• Resolve conflicts in an open and positive manner
• Build understanding, acceptance, and commitment through the change process
• Ability to take appropriate actions based on key business indicators/trends
• Demonstrated influencing, collaboration, and client relationship management experience

Benefits

We provide a competitive benefits package that includes:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

Pay

The base salary range for this position is $63,500.00-$120,000.00. Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive.