Solutions Engineer, Wireless | SMB | Cincinnati, OH

About the role

This role supports business sales by providing technical expertise to design and present wireless solutions that meet customer needs. It involves consulting on customer opportunities, analyzing wireless network coverage, and assisting with in-building coverage requests. The role requires maintaining expert knowledge of wireless devices, network technologies, and value-added solutions to inform sales strategies. Success is measured by the ability to effectively support sales teams, address technical inquiries, and contribute to customer satisfaction. The work impacts the organization by enabling tailored wireless solutions that enhance customer experience and drive business growth.

Responsibilities

• Support small and medium business sales teams in-market to drive solution adoption and customer engagement
• Participate in customer meetings to provide technical consultation and solution guidance
• Facilitate wireless network coverage analysis and review to optimize customer solutions
• Assist with processing in-building coverage requests to improve network accessibility
• Maintain expert-level knowledge of wireless devices, network technologies, and value-added solutions to support sales efforts
• Responsible for other duties/projects as assigned by business management

Requirements

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science, IT, Engineering or related field (Preferred)
• 4-7 years experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment (Preferred)
• Experience supporting Small Medium Business accounts (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States
• Travel may be required

Skills

• Communication (Required)
• Customer Needs Identification (Required)
• Product Knowledge (Required)
• Project Management (Required)
• Small Business Sales (Required)
• Solution Architecture (Required)
• Technical Demonstrations (Required)
• Technical Presentations (Required)
• Technical Training (Required)
• Wireless Networks (Required)

Pay

Total Target Cash Pay Range: $112,500 - $202,900, inclusive of target incentives

Base Pay Range: $78,750 - $142,030

The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience.

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Annual stock grant
• Employee stock purchase plan
• Free, year-round money coaches
• Paid time off (up to 4 weeks for new full-time employees, ~2.5 weeks for new part-time employees)
• Up to 12 paid holidays annually
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Commuter and transit programs

Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.