SNOWSPORTS OPERATIONS SUPERVISOR

About the role

Gore Mountain, located in the southern Adirondacks, is a premier ski and ride resort with 2,537 feet of vertical drop. Gore offers seven distinct mountain areas where guests enjoy 14 lifts, 108 trails, and a Nordic Center. The Snowsports Operations Supervisor is part of the Snowsports team at Gore Mountain and reports directly to the Snowsports Director.

Responsibilities

• Organize, coordinate, and schedule staff in advance for programs/lessons, and edit schedules working with box office to coordinate specific lesson situations (requested staff for privates, special lesson needs, etc).
• Work with supervisors and box office on a daily basis to confirm staffing for all lessons and programs and make any necessary staffing and reservation changes.
• Support management with payroll and labor management duties.
• Assist and facilitate the check‑in process at the assigned department’s daily line‑up.
• Staff scheduling within scheduling systems as well as on the hill.
• Assure daily payroll reporting to payroll department for Snowsports staff is accurate and submitted in a timely manner.
• Assure supervisors and instructors complete all necessary paperwork to comply with internal policies of accurate and timely documentation.
• Track any necessary training requirements to ensure staff is properly compensated.
• Manage all Snowsports indoor facilities ensuring they are working properly and coordinate any immediate or long‑term adjustments to ensure all secure and proper working order.
• Oversee the needs assessment, purchases, utilization and maintenance of all Snowsports School tools including radios, uniforms and office equipment and supplies.
• Work with and manage the Snowsports staff/supervisors in setting up and tearing down the learning area as needed for lesson assignments and activities.
• Ability to address guest requests and concerns in a timely manner with respect to lessons and programs.
• Assure the adherence by all Snowsports Staff to all safety requirements including required policy training and incident reporting.
• Supports a positive employee culture by fostering a growth mindset amongst the staff.
• When necessary, support the daily duties of other Snowsport Lessons/Programs, such as payroll accuracy, check‑in procedure, instructor assignments, and any other responsibilities within or outside the scope of the job to ensure proper execution of other lessons/programs within the Snowsports Department.
• Including taking on responsibilities when the Director is not present.
• Be available to teach Group and Private lessons as needed.

Requirements

• Minimum PSIA/AASI Level 1 Required
• Minimum 1 Year managing staff in Snowsports Industry

Qualifications

• PSIA/AASI Level 2 Recommended
• Children’s Specialist accreditation Recommended

Skills

• Excellent Customer service skills
• Strong leadership and organizational skills
• Ability to identify and resolve issues promptly and effectively
• Ability to work effectively with other team members and staff
• Proficiency in Microsoft Office
• Use of SiriusWare POS/Domo or other IT software for scheduling and payroll reporting

Benefits

• Free passes for employees, friends and family lift tickets
• Free ski