Operations Supervisor

Pay Rate

40,000.00-42,000.00 USD per year

About the Role

At First Student, the Operations Supervisors are an essential part of our team. They create a smooth-running environment to assist the location employees, location managers, and drivers. They also help monitor Driver and Dispatcher performance, as well as assist employees when opportunity arises.

Why Join First Student?

• Competitive Pay!
• Medical, dental, and vision insurance
• 401(k) with company contribution
• Paid time off and paid holidays
• Company-paid life insurance
• Stable employment with a well-established organization
• Opportunities for growth and internal advancement
• Employee discounts on cell phone plans, vehicles, electronics, and more through PerkSpot

Key Responsibilities

• Counsels, coaches, and trains drivers and dispatchers.
• Tracks trip performance measures, route begin on time, performance, incidents, etc.
• Ensures that drivers are performing assigned duties correctly and safely and that they meet all job related specifications.
• Prepares operational reports/schedules.
• Maintains accurate daily records of operations.
• Dispatches as needed.
• Reconciles previous day deposits.
• Responds to customer comments.
• Other responsibilities may include: road checks, routing, training, payroll, and other administrative tasks as required.
• May assist in driver hiring in accordance with company standards.

Qualifications

• High School Diploma required, further education preferred but not required.
• CDL Class B or above required, or the ability to obtain a CDL within 6 months of employment
• 2-4 years of transit or related experience preferred
• 2-3 years driving experience required
• Supervisory experience strongly desired
• Problem solving and analytical abilities
• Ability to verbally communicate with passengers, Drivers, Dispatchers and Road Supervisors including use of a 2-way radio and PA system effectively.
• Working knowledge of Microsoft Word and Excel.

Physical Requirements And Working Conditions

• Mostly office environment but requires periods of standing walking when in the service area away from the office.
• Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
• Little or no travel required, but meeting with local customers may be necessary.