Operations Supervisor

Responsibilities

• Understand and provide leadership to achieve and communicate about safety goals and objectives.
• Work to remove unsafe conditions or situations from drivers' routes.
• Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
• Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective loss control and safety program.
• Engage assigned employees in active participation to instill a culture of safety by demonstrating a personal commitment to safe operations and active personal outreach to operational employees.
• Understand missed pickup goals and meet or exceed expectations related to those goals.
• Resolve unusual service requests, equipment breakdowns, and schedule changes with timely communications to all stakeholders.
• Interact with customers to solve and rectify any issues and improve the overall customer experience.
• Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
• Create, modify, and improve routes to maximize density and improve efficiency.
• Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
• Execute other operational plans to help achieve or exceed the division's budgeted goals.
• Understand, support, and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.
• Create a collaborative, communicative team environment and drive employee engagement with the Company.
• Build and develop talent on the team, understand employees' career goals, and provide coaching to get employees ready for advancement with the Company.
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, co-workers, and management.

Qualifications

• Direct and supervise staff.
• Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes safety and ethical behavior.
• 1-3+ years of lead or supervisory experience.

Benefits

• Industry leading benefits
• Multiple and flexible medical plans
• Outstanding PTO program
• Floating Holidays
• Strong 401k program and company match
• Tuition reimbursement plan
• College loan reimbursement
• College scholarship program for dependents
• Parental Leave Program
• Inclusive culture
• Employee engagement events
• Employee resource groups