Site Support Analyst - Lansing CCA

Key Responsibilities

• Provide front-line IT support for all onsite technology including PCs, handheld scanners, printers, thin clients, kiosks, VoIP phones, WMS terminals, and warehouse IoT devices.
• Troubleshoot, diagnose, and resolve hardware, software, and network connectivity issues.
• Execute daily operational checks to ensure devices, networks, and automation systems are functioning correctly.
• Support user account requests, onboarding/offboarding, access changes, and workstation deployments.
• Perform device imaging, patching, firmware updates, and lifecycle management.

Project & Deployment Support

• Support enterprise initiatives including WMS rollouts, Zero Trust, Win11 upgrades, and network modernization.
• Participate in go-live activities, cutovers, weekend maintenance windows, and after-hours support as needed.
• Conduct onsite validation testing and provide feedback to project teams.
• Execute device and infrastructure readiness tasks for new facility expansions.

Site Documentation & Standards

• Maintain site inventory of IT assets and ensure compliance with GM security policies.
• Keep process documentation, knowledge articles, and troubleshooting guides up to date.
• Contribute to standardization of configurations, device setup, and IT workflows across all CCA sites.

Collaboration & Customer Service

• Partner with site leadership, supervisors, and operators to understand issues impacting throughput or quality.
• Escalate high-impact issues to central teams (Client, Network, Cybersecurity, Warehouse Management, etc.).
• Demonstrate strong communication and customer-service skills aligned with GM core behaviors (One Team, It's On Me, Innovate & Embrace Change).