IT Site Support Analyst

Position Overview

The Community Solution Education System is seeking an IT Support Analyst to join their onsite support team at The Chicago School. The role reports to the Director of IT Services and involves providing hands-on IT support and user training to faculty, staff, and students.

Responsibilities

• Deliver exceptional customer service by assessing end user needs and offering effective solutions.
• Demonstrate strong troubleshooting and critical thinking skills when diagnosing technical issues.
• Maintain professionalism while managing multiple priorities, meeting deadlines, and resolving issues in high-pressure or sensitive situations.
• Foster a collaborative team environment and effectively work with colleagues across departments.
• Work flexible shifts and peak periods including the beginning of each semester and service launch dates.

Qualifications

• Knowledge and Skills:
  • Clear, professional updates to end users while translating technical issues into non-technical language.
  • Proficiency in supporting Windows 11 and macOS.
  • Familiarity with AV & Classroom technology.
  • Familiarity with Active Directory / Entra ID for user and device management.
  • Familiarity with basic networking fundamentals.
  • Ability to log, track, and update incidents and service requests.
  • Ability to follow data protection and privacy standards.
• Education: Bachelor’s degree or equivalent job experience required. CompTIA A+ or Google IT Support certification preferred.
• Experience: Experience providing support for audio-visual (A/V) systems and classroom technology. Ability to diagnose and resolve hardware, software, and peripheral issues in a Windows-based environment. 2-4 years of experience providing desktop/call center support.

Compensation & Benefits

This opportunity is budgeted at $50,000 - 65,000 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

Learn More

Equal Opportunity Employer

The Community Solution is an Equal Opportunity Employer.