Site IT Support Analyst I

About the role

The Site IT Support Analyst I plays a crucial role in the IT team, providing direct technical support to employees using computer equipment for office applications. This includes tasks such as responding to employee questions, diagnosing and resolving computer problems, managing backup and security systems, and training users.

Responsibilities

• Responds to employee questions in person and via phone on all company supported applications.
• Determines source of computer problems (hardware, software, user access, etc.).
• Serves as liaison between staff and the technology department to resolve issues.
• Manages backup, security, and user help systems.
• Consults with users to assess computing needs and system requirements.
• Plans, coordinates, and implements security measures to safeguard information in computer files against accidental or unauthorized damage, modification, or disclosure.
• Installs and tests of new products and improvements to computer systems.
• Trains users and answers questions.
• Provides staff and users with assistance solving computer related problems, such as malfunctions and program problems.
• Determines computer software or hardware needed to set up or alter system.
• Diagnostics hardware and software problems and replaces defective components.
• Performs data backups and disaster recovery operations.
• Maintains and administers computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Plans, coordinates, and implements network security measures to protect data, software, and hardware.
• Provides server support and maintenance; uses various utilities to administer users, printers, and services.
• Maintains various records and documentation for department computer systems.

Requirements

• A minimum of 2+ years of related IT experience.
• Knowledge of the functions and operations of computers, commercial computer software, and of local area networks (LANs).
• Knowledge of a variety of hardware, operating systems, and related software used by all departments.
• Knowledge of Microsoft Server 2019 in the Active Directory environment.
• In-depth knowledge of operating systems such as Windows 10 & 11, AS/400.
• Knowledge of Microsoft Office 365.
• Knowledge of cabling, network hardware, and configuration.
• Ability to analyze and resolve user needs and problems.
• Ability to communicate on technical issues with individuals with varying degrees of computer familiarity.
• Ability to instruct others in the use of computerized information systems and software.
• Physical ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble small objects.
• Physical ability to frequently stoop, bend, kneel, crouch, crawl, reach, twist, grasp, and make repetitive hand movements.
• Physical ability to lift, carry, push, and/or pull light to moderate amounts of weight, approximately 50 lbs.
• Physical ability to walk long distances and be on your feet for extended periods of time.
• Physical ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
• Must be willing to work extended periods of time or varying shift hours including some weekends.
• Must be willing to work evening / nightshift.
• Should have A+ certification or better.

Qualifications

• A degree in Information Systems or a related field.