IT Support Analyst I

Key Responsibilities

• Serves as point of contact for users in acknowledging and recording problems with the systems, desktop, applications and network.
• Records end user calls for assistance to facilitate understanding in resolving customer problems.
• Diagnostics the cause of the problem using a variety of software tools including cloud applications; initiates corrective actions where appropriate.
• Performs desktop support tasks, such as installation, maintenance of user applications and troubleshooting including OS imaging and testing.
• Refers unresolved problems to appropriate technical personnel or immediate manager.
• Answers inquiries about network capabilities and resolves questions referred from more junior Help Desk Technicians.
• Performs preventative maintenance on equipment and workstations to extend their useful life.
• Provides vendor communications as needed.
• May provide advice, training, and guidance/documentation to other Help Desk technicians, as required.

Basic Qualifications

• Possess a High School Diploma plus 2+ years of experience equivalent.
• Have some experience in customer service in the computing environment.
• Demonstrate knowledge with operating a tele-management workstation and an ability to use a variety of automated diagnostic tools for network troubleshooting.
• Have experience in Microsoft Operation System and application environment.

Preferred Qualifications

• A+ certification/Helpdesk certification or equivalent
• Direct experience in IT department as a helpdesk technician

Benefits

Competitive salary and benefits package.

Although our work at CTC is extremely important, we also recognize the need for our employees to maintain a proper mix of work and personal life.

Visit www.ctc.com to learn more!

We offer exceptional career growth, cutting edge technology, educational opportunities, and recognition for quality work.

Contact

To apply, please visit https://concurrent-technologies-corporation.breezy.hr/.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.”