Site Ops Coordinator

Key job responsibilities

• Coordinate site communications using platforms like InINSTALLments, Acid Feeds, InSites emails, table toppers, and more.
• Design engaging content including photo collages, videos, and visual updates for communication boards.
• Drive consistency and accessibility in communication across all departments and mediums, including multilingual translations and ASL support.
• Provide real-time interpretation for meetings and events.
• Ensure all MAVIS/Say Hi and multi-language messaging is accurate and accessible.
• Mechanism & Meeting Support: Monitor and promote leadership utilization of Voices in Action (VIA), MyVoice, Connections, and GEMBA boards.
• Participate in site meetings (e.g., GEMBAs, Business Review (DBR), Daily Deep Dives) to capture and follow up on action items.
• Assist with mail distribution, alias email management, and maintain organized office and conference room spaces.
• Manage ASANA tasks, TEAM/LDAP/ANT access, and updates to SET boards, especially during Peak events.
• Engagement Site Engagement Activities: Support execution of all site-wide engagement events in collaboration with operations POCs and leadership.
• Support the creation and communication of the monthly engagement calendar across platforms.
• Order supplies, manage logistics, and liaise with vendors for events and site needs.
• Take and post event photos, create photo collages, and maintain content in event trackers and social media.
• Associate Experience & Recognition: Conduct ad hoc associate engagement and 1:1 check-ins.
• Coordinate efforts for: Holiday meal coordination, T-shirt and swag distribution, Appreciation letters, Birthday Roundtables, Manager and Associate of the Month programs.
• New Hire Onboarding Support: Support new hire onboarding, AtoZ app setup, and Behind the Smile compliance.
• Offer translation and language support during orientation and throughout associate interactions.
• AtoZ Champion Responsibilities: Offer daily real-time AtoZ support for associates, including: Time-off submissions, Portal navigation, Preference setup (SMS/email), A to Z Station and signage maintenance.
• High-Volume Event (HVE) Coordination Support: Execute Peak/Prime engagement strategies, decorate the site, coordinate with ops for SET conversations and opt-out processes, and ensure SET communications are current.
• Engage@ Compliance & Mechanism Management: Ensure regular updates to Voices in Action, MyVoice, Connections, and GEMBA boards.
• Support floor engagement efforts, including Start-up meeting activities, supply management, and note-taking.
• Conduct regular Strive Audits and Site Experience Walks with consistent action follow-up.
• Procurement Procurement Operations & Vendor Management: Act as the Coupa SME for the site; assist ops and support teams with all procurement processes.
• Maintain visibility into order tracking, vendor coordination, and receipt confirmations.
• Demonstrate frugality and spend optimization, communicating with other sites for idle asset/resource-sharing opportunities.
• Manage procurement of food, supplies, swag, and gifts for events and recognition programs.
• Oversee breakroom services, conduct weekly food service audits, and support vendor escalations.
• Ensure adequate office/kitchenette inventory and cleanliness per 5S standards.

  Basic Qualifications

  • 1+ years of Microsoft Office products and applications experience
  • High school or equivalent
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
  • Work 40 hours/week, and overtime as required

  Preferred Qualifications

  • Experience handling confidential information and maintaining professionalism in dealing with senior executives
  • Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines