Site Operations Coordinator - Mail Processing Room

Key Responsibilities

• Manage daily operations of mailroom and office services, including mail processing, conference room setup, and equipment usage.
• Respond to and resolve facilities requests promptly to ensure customer satisfaction.
• Oversee office supply inventory, including ordering and delivery logistics across assigned floors.
• Foster a customer-focused environment through exceptional service and adaptability to changing needs.
• Supervise and guide a small team, providing training, coaching, and performance evaluations as necessary.
• Utilize Ricoh tools and products efficiently, offering alternatives where appropriate.
• Ensure operational quality by meeting deadlines, achieving service level agreements (SLAs), and adhering to company compliance standards.
• Conduct and support client reporting, presentations, and business reviews in alignment with contractual requirements.
• Identify process improvement opportunities to enhance service delivery and align with financial goals.

Requirements

• High school diploma or GED required.
• 1+ years of experience in a related field (B2B or technical industries).
• Previous customer-facing work experience (1+ year).
• Demonstrated understanding of technology and basic technical aptitude.
• Excellent written and verbal communication skills.
• Moderate problem-solving abilities and tactical thought processing.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in managing and leading a small team.