Service Operations Coordinator

Client Support & Troubleshooting

Provides initial contact for client service inquiries, handling troubleshooting and basic technical diagnostics.

Technical Support & Diagnostics

• Identifies issues and guides clients through diagnostic steps
• Offers clear, step-by-step solutions

Scheduling & Dispatch Management

• Dispatches service technicians
• Manages schedules
• Maintains monitoring of service calls for timely and efficient responses

Data & Agreement Administration

• Maintains accurate records in ERP and CRM systems
• Prepares, sends, and renews service agreements

Performance Tracking & Documentation

• Tracks performance metrics and KPIs
• Manages part number assignments and documentation across teams

Reporting & Administrative Support

• Compiles and submits service reports
• Affords assistance with quotes and recurring administrative tasks
• Maintains internal communications

Client Communication & Responsiveness

• Responds promptly to client requests
• Supports after-hours support as needed

Process Improvement & Quality Assurance

• Identifies opportunities for process improvements
• Helps ensure the service department meets operational and client service standards