Service Operations Coordinator

Responsibilities

• Answer phones and receive requests for service and quotes.
• Confirm with customers scheduling of work.
• Aid in scheduling, routing, and assigning work to service technicians.
• Open and update invoices, work orders as needed.
• Order parts as required for both service shop and field service calls.
• Aid in incremental repair quotes.
• Aid in timecard entries.
• Pass on leads for work to other departments.
• Coordinate with the CSA Department to meet their needs.
• Be flexible to work after hours when needed to meet customer needs.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists and financial reports.
• Support supervisors from all departments in timely closing of service calls.
• Cover absences in other positions within the Service department as needed.

Qualifications

• High school diploma or (GED) equivalent, with college or trade school preferred.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Basic math skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Must be able to work in a dynamic, fast-paced service environment.