Site Leader

About the role

The Site Leader oversees the day-to-day operations of a small onsite services center, ensuring exceptional customer service, operational efficiency, and contract compliance. This role serves as the primary onsite contact for customers, supports a small team, and manages mail, shipping, copy, scanning, and related office services.

Responsibilities

• Lead daily operations of mail, copy, scanning, shipping, and receiving services.
• Serve as the primary customer contact and resolve service issues promptly.
• Support and guide a small team, including task assignments, training, and workflow coordination.
• Ensure compliance with service level agreements (SLAs) and contractual requirements.
• Monitor site performance, maintain operational reports, and support continuous improvement initiatives.
• Operate and troubleshoot office technology, including copiers, multifunction devices, mail, and imaging equipment.
• Coordinate supplies, vendor interactions, and facility-related requests as needed.
• Assist with recruiting, onboarding, and development of site personnel.

Requirements

• High school diploma or GED required.
• 2+ years of customer-facing experience in office services, mailroom, print production, or a related environment.
• Previous leadership, training, or team lead experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Comfortable using office technology and business systems.

Physical Requirements

• Ability to stand, walk, bend, and lift up to 50 pounds.
• Comfortable working in a fast-paced office services environment.

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Benefits

• Broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional benefits to enhance health, wellness, and ongoing personal and professional development.

Location: Philadelphia, PA, United States
Schedule: Full time