Site Leader

About the role

The Site Leader is accountable for the daily operations of small-site facilities, including managing contracted office services and acting as the primary point of contact for customer issues and contract compliance.

Responsibilities

• Operate and manage office equipment such as PCs, copiers, multifunction devices, and imaging/mail equipment.
• Assist with courier services, reception, switchboard operations, shipping/receiving, and mail processing.
• Handle customer issues and contract compliance for sites without a Site Manager.
• Train and develop assigned staff, handle formal customer contacts, and implement RICOH Service Excellence programs.
• Manage shift profitability, track progress against Service Level Agreements, and report compliance and performance improvements to customer key contacts.
• Support recruitment, staffing, and performance management of site personnel.
• Facilitate resolution of pricing/order-related issues with the sales department.
• Complete site reports and other paperwork on time and accurately.
• May perform additional tasks such as office supply inventory reordering, conference room coordination, and A/V equipment resource management.
• Assist assigned leadership with training and development of site personnel.
• Place requisitions for site products and supplies using Oracle's iProcurement application.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a related field (B2B and/or technical).
• Previous training experience preferred.
• 2 years of customer-facing work experience required.
• Demonstrated proficiency in technology.

Qualifications

• Tactical facilitator of processes.
• Moderate problem-solving skills.
• Intermediate customer service skills.
• Intermediate technical aptitude.
• Intermediate written and verbal communication skills.

Skills

• Tactful facilitation of processes.
• Ability to present to a small group.
• Moderate problem-solving skills.
• Intermediate customer service skills.
• Intermediate technical aptitude.
• Intermediate written and verbal communication skills.

Benefits

Benefits offered include:

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Tuition assistance programs.
• Paid vacation time and holidays.
• Additional benefits for health, wellness, and personal/professional development.

Pay

$24.00 - $26.00 per hour

Schedule

Full-time

Locations

Seattle, WA, United States