Site Leader

About the role

The Site Leader is accountable for the daily operations of small-site facilities, acts as a go-to person for a small team, and assists in maintaining acceptable profit levels and meeting customer service level expectations.

Responsibilities

• Performs the contracted office services including copy services, courier services, managed print services, hospitality, imaging, and mail services.
• Assists in resolving customer issues and ensuring contract compliance for sites without a Site Manager.
• Trains and develops assigned staff.
• Handles formal customer contacts and interacts with the sales department regarding pricing and orders.
• Completes site reports and other paperwork on time and accurately.
• May assist with office supply inventory reordering and conference room coordination.
• Supports assigned leadership with training and development of site personnel.
• Plays a role in the recruitment and staffing of site personnel.
• Facilitates resolution of issues concerning pricing, orders-in by interacting and communicating with the sales department.
• Completes month-end management reports in the absence of a Site Manager.
• Places requisitions for site products and supplies using Oracle's iProcurement application.

Requirements

• High school diploma or equivalent.
• 2 years of experience in a related field (B2B and/or technical).
• Previous training experience strongly preferred.
• Previous 2 years of customer-facing work experience required.
• Demonstrated proficient knowledge and understanding of technology.

Qualifications

• Tactical facilitator of processes.
• Moderate problem-solving skills.
• Intermediate customer service skills.
• Intermediate technical aptitude.
• Intermediate written and verbal communication skills.

Skills

• Tactful facilitation of processes.
• Ability to present to a small group.
• Moderate problem-solving skills.
• Intermediate customer service skills.
• Intermediate technical aptitude.
• Intermediate written and verbal communication skills.

Benefits

At Ricoh, we offer a comprehensive benefits package designed to support your well-being and financial security. This includes:

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Access to various other benefits to enhance your health, wellness, and ongoing personal and professional development.

Pay

Details about pay will be provided upon interview.

Schedule

Details about the schedule will be provided upon interview.