Site Leader

About the role

Supervises the day-to-day operations of a 1- to 3-person site within a legal office environment. Reports directly to an Account Manager and provides employee development support. Assists with employee relations matters related to supervision and direction.

Responsibilities

• Develops, implements, and reviews procedures to ensure compliance and continuous improvement.
• Prepares, creates, validates, and invoices client billing according to customer requirements.
• Serves as the primary point of contact for customer issues and is responsible for directing issue resolution.
• Provides direct or indirect support for site operations, including copying, production, and scanning; fax, mail, and shipping services; hospitality support; conference room scheduling and setup; receptionist backup; facilities support; inventory control.
• Maintains and controls acceptable site profitability while identifying additional service offerings that enhance customer workflow.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of experience in a related field.
• Minimum of 2 years of legal industry experience strongly preferred.
• Experience with various legal practice areas preferred, including: Criminal law, Civil law, Corporate law, Real estate law, Bankruptcy law, Intellectual property law.
• Proficiency with: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat (PDF), Legal industry software.
• Experience delivering classroom and/or informal training sessions preferred.
• Experience operating advanced production equipment and performing complex jobs preferred.