Site Leader

About the role

The Site Leader plays a crucial role in exceeding expectations and providing a superb customer experience, foundational to Amazon’s success through customer obsession and innovation. This multi-faceted role requires balancing strategy and execution, overseeing all aspects of operations for a functional area within one of our Fulfillment Centers. You will lead a dynamic team of Operations and Area Managers, driving operational excellence, employee engagement, and leadership development. As a senior leader, you will oversee 1,000+ salaried and hourly employees in a fast-paced, complex facility up to a million square feet, serving as the face of the organization to employees and the community.

This position offers unlimited career potential as Amazon continues to grow its global footprint.

Responsibilities

• Own and deliver the operational budget for a functional area, including safety, productivity, financial and labor planning, and operational goals for outbound or inbound operations.
• Provide strategic long-term planning (3, 6, and 12 months out), including labor planning, rate forecasting, and peak season planning.
• Drive continuous improvement projects to optimize operations, improve productivity, and meet or exceed business objectives, including strategic projects with building-wide and network-wide impact.
• Leverage Operations and Area Managers to solicit ideas, understand challenges, and implement process improvements.
• Network with other leaders across the network to share best practices, drive efficiencies, and reduce costs.
• Establish objectives and metrics for safety, quality, productivity, and customer experience.
• Set clear goals and expectations for Operations and Area Managers, measure performance, provide feedback, and hold leaders accountable.
• Mentor and develop leaders and staff, participating in recruiting to identify and evaluate internal/external candidates for promotion and hire.
• Collaborate with support staff (HR, Finance, Maintenance Engineering, Safety, IT, and other leaders) to secure resources for projects and initiatives.

Requirements

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching, and reaching both below the waist and above the head.
• Ability to stand or walk for up to 10-12 hours.
• Work in environments with variable noise levels, lighting conditions, and temperature variations.
• Able to access all areas of the building, including ascending and descending ladders, stairs, and gangways safely and without limitation.

Qualifications

Basic Qualifications

• Bachelor's degree or advanced degree.
• 7+ years of experience in Global Supply Chain, Manufacturing, Production/Procurement, Distribution, Logistics, or a related operations environment.
• Experience with performance metrics, process improvement, and Lean techniques.
• Experience with the staffing lifecycle, including interviewing, hiring, performance management, and terminations.
• 7+ years of direct management experience, including a salaried workforce, in a manufacturing, production, or distribution environment.

Preferred Qualifications

• Experience hiring candidates, mentoring, and developing employees in their careers.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long-term career development through assignments in multiple fulfillment centers across the nation.
• Experience with a contingent workforce during peak seasons.
• Bachelor's degree in Engineering, Operations, or a related field; MBA preferred.

Pay

The base salary range for this position is $149,600 - $202,400 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP), Mental Health Support, and Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.