Site Leader

About the role

The Site Leader is responsible for the day-to-day operations in a fast-paced warehouse environment. This role is responsible for delivering and executing daily and short-term plans to achieve operational and business objectives. Assist the General Manager with all activity within the four walls of a Stord fulfillment center and must provide a strong vision and direction for the team, drive operational excellence, and implement scalable processes to meet business objectives.

Responsibilities

• Manage multiple supervisors and hourly associates in a warehouse or small grouping of warehouses, ranging in size from 30,000-600,000 sq ft per building
• Plan, monitor and execute staffing schedules and adjust as needed to ensure proper staffing levels that support operational demands and business objectives
• Maintain productivity, customer service and safety standards on a daily basis
• Provide superior customer service and maintain professional and courteous relations with strategic partners
• Train, coach, mentor and develop staff to achieve business objectives while providing career development opportunities, conduct performance reviews
• Manage revenue and expenses compared to budget; manage and track key performance indicators (KPIs)
• Communicate to operations’ staff in areas such as: objectives, policies, procedures, safety methods, practices, programs, etc.
• Aid in delivering the facility-wide operational budget
• Aid in managing recruiting and strategic labor planning
• Establish and deliver targets for safety, efficiency, and quality
• Develop and deliver comprehensive peak season strategies
• Collaborate closely with Stord’s Warehouse Excellence team to provide an unmatched customer experience

Requirements

• Bachelor’s Degree in Supply Chain Management, Business or related field highly preferred
• At least 5-7 years of leadership experience in a warehouse or distribution environment; with at least 4 years of supervisory experience required. Preferably with Supply Chain or Logistics
• Preferably with prior experience utilizing a Warehouse Management System (WMS), material handling equipment and/or various storage systems
• LEAN experience preferred
• Food Grade experience preferred
• Ability to deliver excellent customer service and develop mutual benefiting relationships with all partners
• Possess a history of growing responsibilities within a warehouse/distribution environment
• Ability to identify and understand problems, challenges and opportunities by analyzing and comparing data to reach a beneficial conclusion
• Ability to influence change management and operational performance from areas outside of his/her direct control
• Ability to write reports, business correspondence and procedure manuals
• Ability to plan, organize and manage multiple projects and set priorities
• Ability to effectively present information and respond to questions from groups of managers, clients and general public
• Read, analyze and interrupt policies and contracts
• Must be proficient with Microsoft Office including: Word, Excel and PowerPoint