Site Administration Technician 3

Responsibilities

• Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients – clearly demonstrating “Service Excellence”
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
• Prioritizing and planning of assigned service calls
• Communicating updates associated with assigned service calls
• Energizing and fostering an effective and impactful team environment
• Troubleshooting video visitation session issues with guidance from ViaPath Technical Support where applicable
• Performing basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable
• Returning damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process

Qualifications

• A high school diploma or equivalent (GED)
• Minimum of 2-4 years of related experience
• Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions
• Proficiency in Windows OS, MS Office, and other software programs that may be required
• Knowledge of Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring
• Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance
• Valid driver’s license

Benefits

Benefits Overview: ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance – Multiple plan options designed to support a variety of coverage needs.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) – Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) – Including vacation and sick time
• Company Holidays
• Retirement Plan (401(k)) – Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance – Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) – Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources – Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.