Administrative Technician III
About the role
Positions in this job family are assigned duties and responsibilities involving document production and management through a variety of manual or technological processes. This may include preparing correspondence, reports or other documents, maintaining various filing systems, including computer records of various activities, reviewing and processing applications for permits or licenses, assisting agency customers with inquiries or problems concerning an assigned program area, processing various types of claims, requisitions, purchase orders and invoices for payment, and similar duties.
Responsibilities
- Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures;
- Reconciles departmental records with central records;
- Prepares correspondence, forms and reports;
- Initiates and handles correspondence relating to a special field or program in regards to agency or program rules, policies, procedures, or requirements;
- Performs a variety of sorting and filing tasks;
- Answers the phone, takes messages, and disseminates information;
- Opens, sorts, distributes, collects, and delivers mail;
- Processes various types of claims from vendors, contractors, medical providers and others for reimbursement or payment under various state programs;
- Assists customers in securing needed information and documents;
- Counsels customers in obtaining information and documents;
- Conducts interviews to obtain information from clients;
- Provides transportation or other assistance to clients as required.
Requirements
This is the specialist level where employees will independently perform most complex and technical duties, such as preparing presentations through manipulation of data, or preparing documents for audits or special reports. Some responsibility may be assigned for the functional supervision of other employees on a limited basis.
Qualifications
- Two years of clerical office experience;
- An equivalent combination of education and experience.
Skills
- Knowledge of office methods and procedures;
- Knowledge of grammar, punctuation and spelling;
- Knowledge of mathematics;
- Knowledge of preparing and interpreting charts and graphs;
- Knowledge of basic bookkeeping procedures;
- Knowledge of inventory techniques;
- Knowledge of telephone procedures;
- Knowledge of standard business communications;
- Knowledge of current office technologies.
Knowledge, Skills and Abilities
- Knowledge of office methods and procedures;
- Knowledge of grammar, punctuation and spelling;
- Knowledge of mathematics;
- Knowledge of preparing and interpreting charts and graphs;
- Knowledge of basic bookkeeping procedures;
- Knowledge of inventory techniques;
- Knowledge of telephone procedures;
- Knowledge of standard business communications;
- Knowledge of current office technologies.
Education and Experience
- Two years of clerical office experience;
- An equivalent combination of education and experience.
Special Requirements
- Some positions may require skill in typing accurately from plain copy at a rate of forty words per minute.