Administrative Assistant III

Position Summary

The Administrative Assistant III will provide clerical support to the Transfer Credit and Placement Office. Responsibilities include reviewing post-secondary educational credentials for determining English and Math placement and transfer credit, and appropriately identifying prerequisites and co-requisites to permit course enrollment.

Essential Responsibilities

• Review and process domestic and foreign educational credentials for performing a course-by-course evaluation.
• Review and process domestic and foreign credentials for awarding English and math placement.
• Review and process educational credentials for prerequisites and corequisites to permit course enrollment.
• Review and process credentials for awarding credit based on various aspects of prior learning.
• Provide in-person service to students.
• Provide exceptional customer service in an amiable manner on a daily basis.
• Respond to inquiries via in-person, email, and phone regarding enrollment-related matters.
• Thorough understanding of FERPA regulations related to confidentiality of student records.
• Remain knowledgeable of program and course updates.
• Exercise equity, respect, and sensitivity for servicing a diverse academic environment.
• Maintain professionalism in attitude and conduct when servicing internal and external persons.
• Delivers quality customer services to both internal and external constituents in a professional, helpful, and courteous manner.
• Maintains sensitivity, understanding, and respect for a diverse environment inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.

Required Qualifications

• A high school diploma/GED is required.
• A minimum of five (5) years’ or related experience is required.
• Demonstrated ability to adapt to change is required.
• Strong interpersonal and communication skills, both verbally and in writing, are required.
• Strong organizational and analytical skills, and attention to detail, are required.
• Ability to make appropriate and timely decisions in situations of varying circumstances, is required.
• Ability to multi-task and manage priorities in a fast-paced environment, is required.
• Demonstrated proficiency in Microsoft Word, is required.

Preferred Qualifications

• An associate’s degree is preferred.
• Previous experience in enrollment services within higher education is preferred.
• Banner experience is preferred.
• Knowledge of FERPA (Family Educational Rights and Privacy Act of 1974, as amended) is preferred.

Folded Metadata

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.