Administrative Technician III

About the role

Positions in this job family are assigned duties and responsibilities involving document production and management through a variety of manual or technological processes. This may include preparing correspondence, reports or other documents, maintaining various filing systems, including computer records of various activities, reviewing and processing applications for permits or licenses, assisting agency customers with inquiries or problems concerning an assigned program area, processing various types of claims, requisitions, purchase orders and invoices for payment, and similar duties.

Responsibilities

• Maintains a variety of records such as perpetual inventories of supplies and materials, and statements of expenditures;
• Reconciles departmental records with central records;
• Prepares correspondence, forms and reports;
• Initiates and handles correspondence relating to a special field or program in regards to agency or program rules, policies, procedures, or requirements;
• Performs a variety of sorting and filing tasks;
• Answers the phone, takes messages, and disseminates information;
• Opens, sorts, distributes, collects, and delivers mail;
• Processes various types of claims from vendors, contractors, medical providers and others for reimbursement or payment under various state programs;
• Assists customers in securing needed information and documents;
• Counsels and advises customers regarding agency programs;
• Reviews and processes claims from vendors, contractors, medical providers and others for reimbursement or payment under various state programs;
• Supervises staff and activities involved in the performance of specialized or technical work, which involves the exercise of independent judgment;
• Develops operational procedures and trains staff;
• Performs a number of tasks such as posting and recording data;
• Produces documents of various levels of complexity, ranging from plain copy typing to the manipulation of data to create complex presentations;
• Enters and retrieves information using personal computer or other data processing equipment, and receives and reviews coded and uncoded source documents;
• Proofs previously entered data and makes routine corrections;
• Maintains an inventory of equipment and supplies used in office or shop operations;
• Serves as a liaison between the public and the agency;
• Provides transportation or other assistance to clients as required.

Requirements

Two years of clerical office experience; or an equivalent combination of education and experience.

Skills

• Knowledge of office methods and procedures;
• Knowledge of grammar, punctuation and spelling;
• Knowledge of mathematics;
• Knowledge of preparing and interpreting charts and graphs;
• Knowledge of basic bookkeeping procedures;
• Knowledge of inventory techniques;
• Knowledge of telephone procedures;
• Knowledge of standard business communications;
• Knowledge of current office technologies;
• Ability to operate office machines including computers;
• Ability to follow oral and written instructions;
• Ability to establish and maintain effective working relationships with others;
• Ability to establish and maintain filing systems;
• Ability to prepare documents, reports, and files for dissemination to external sources.