Administrative Technician III

Job Summary

This position is located in Oklahoma City or Yukon, Oklahoma.

Compensation & Benefits

Anual Salary: $34,999.65 plus full state employee benefits
Job related travel is occasional.

Qualifications

• Must possess a valid driver's license and must maintain required car insurance.
• Shift will be 8 hours between the hours of 8:00 am - 5:30 pm M-F.
• Minimum Qualifications:
• Requirements at this level consist of 24 months of clerical office experience; or an equivalent combination of education and experience

Job Responsibilities

• This position is a full-time virtual setting.
• Answer incoming calls to assist customers with inquiries, answer general questions, and enter and retrieve client information as needed.
• Answer incoming phone calls to assist customers with questions, inquiries, and troubleshooting issues pertaining to Electronic Benefit Card (EBT) for SNAP and Childcare.
• Ability to triage calls and transfer to appropriate program area as needed.
• Provide a high level of customer service to both internal and external customers, ensuring that inquiries and concerns are handled professionally and in a timely manner.
• Demonstrate the ability to handle difficult situations with respect and courtesy.
• Participate in individual and staff conferences.
• Must attend all mandatory training associated with the position.
• Have the ability to multi-task, write, present, and interpret information in a clear, concise, and organized manner.
• Maintain compliance with Adult and Family Services business processes, policies, and standards.
• Performing various backup duties as required.

Contact Information

If you have questions, please contact [email protected]

Employer Information

OKDHS is a Fair Chance Employer.
This is a position in the Oklahoma Civil Service.

Application Information

Announcement #: 26-KM139
83009547/JR62278, 83002763/JR62279
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