Showroom Sales

About the role

The Showroom Salesperson at PARR is responsible for taking care of both in-person and over-the-phone customers, creating designs, estimates, and assisting with product selection. This role is integral to providing Legendary Service to customers and reporting to the Design Center Manager.

Responsibilities

• Takes care of both in-person and over-the-phone customers
• Create purchase orders using detailed, accurate, and effective processes
• Utilize manufacturers' design and quoting software for customer approval and purchasing needs
• Arrange delivery of product, ensuring customer-friendly outcomes
• Work closely with Parr's installation team to ensure great customer outcomes
• Hit personal sales and profit goals, supporting the team to maximize location and category goals
• Check vendor acknowledgments to validate accuracy
• Make all customers feel genuinely welcome, greeting them with a smile and communicating in a friendly manner
• Establish and maintain professional relationships with customers and business associates
• Quickly respond to customer complaints and concerns while keeping leadership informed
• Answer customers' questions, process estimates and orders, order stock, special order products, process credit returns, assist in coordinating warranties and replacements when necessary
• Aid Contractor Sales people in maintaining customer relationships
• Maintain up-to-date knowledge of product brands and selling techniques, sharing such information with co-workers
• Ensure appropriate paperwork is completed as per company policy
• Follow all AR account and cash handling procedures
• Read blueprints and create take-offs
• Answer phone promptly with a professional greeting
• Complete POS on time, confirm confirmation, and tie to order
• Respond to emails and voicemails promptly
• Perform other related duties as assigned

Qualifications

• High School Diploma or GED required
• Experience working with cabinet/appliances or windows
• Knowledge of retail and contractor sales principles, practices, and protocols
• Experience in balancing a company's best interests against customer needs and working with aggressive sales goals
• Ability to type 40+ WPM
• Ability to speak, write, and read English required
• Proficiency in Word, Excel, and Outlook
• Ability to operate personal computer, telephone, scanner, and other equipment necessary for the job
• Class C driver's license and a good driving record required
• Minimum of 3 years of experience in sales or in the building materials industry preferred

Interpersonal Skills

• Works cordially, professionally, diplomatically, and with a high level of customer service in a dynamic environment
• Displays sound judgment in dealing with sensitive business matters with internal and external customers of all types
• Willingness to change processes, tools, and/or procedures to improve the workplace and outcomes for our customers
• Communicates effectively in various formats (in-person verbal and non-verbal, written, email, telephone, and public speaking)
• Manages changing priorities, handles multiple projects, meets deadlines, and adapts to a changing business environment
• Manages stress and interacts with others

Physical Requirements

• Sit and/or stand for extended periods of time
• Occasional lifting/pushing/pulling up to 50 pounds and carrying objects 50 feet
• Office environment

Working Conditions

• Works out of Parr’s Design Center
• Office/warehouse setting, with occasional visits to a job site, vendor locations, and manufacturing tours

Benefits

• 2 weeks of vacation per year on day 1, gaining an additional day every year worked up to 4 weeks off
• Employee paid sick days
• 7 holidays
• Standard medical plan with a very low $1,000 deductible
• Dental, Vision, EAP (Employee Assistance Program)
• Massage, Chiropractic, and Acupuncture coverage
• FSA (Flexible Spending Account) and Childcare pretax spending programs
• Footwear subsidy after 90 days of employment
• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
• 3% profit share contribution to the 401(k), with Board approval
• Tuition reimbursement (up to $2,500/year)
• Annual profit sharing (every full-time employee who worked the full year earned a minimum of $525 for the 2024 year)
• $1,000 referral bonus

PARR Promotes!

• We have a transparent pay structure and promote from within
• Many members of our management team started their careers in our entry-level positions
• Opportunities for regular merit increases and promotions exist