Shift Supervisor - PT (Dacoma)

About the role

The Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the sales floor. The primary duties include supervising store staff, ensuring high levels of customer engagement, and selling.

Responsibilities

• Supports Store Management with generating sales potential by being present on the sales floor and setting the pace and energy.
• Holds store keys to open and close without management as necessary.
• Ensures customer service is the top priority and collaborates with Sales Associates to achieve sales goals and Key Performance Indicators (KPIs).
• Manages rest and meal break schedules and ensures coverage of all zones.
• Provides relevant and timely feedback, coaching, and redirection in areas of customer engagement, selling, and sales floor etiquette.
• Assists with managing company standards of merchandise presentations, signage, and displays.
• Escalates performance concerns to the Store Manager.
• Motivates and inspires associates to build brand loyalty and create a positive store environment for both internal and external customers.
• Aids in store security by checking bags and monitoring fitting rooms.
• Ensures staff are treated professionally, courteously, and respectfully.
• Processes return/exchange transactions, authorizes promotional discounts, and handles employee sales in the absence of a manager.
• Adheres to and ensures compliance with all LP policies.
• Represents the company in a professional and positive manner.

Requirements

• At least 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Available to work weekends (Friday, Saturday, and Sunday).
• Commitment to two store closings per week, including one being Friday or Saturday.
• Ability to utilize retail POS System & Inventory Scanner.
• Ability to make change using American Monetary units.
• Strong interpersonal skills and ability to build positive working relationships.
• Completion of the Shift Supervisor three month training program.

Qualifications

• Must be at least 18 years old.

Skills

• Ability to lift large and heavy packages and boxes rapidly and constantly.
• Ability to reach overhead, bend, kneel, and carry product.
• Ability to stand/walk for extended periods of time.
• Ability to safely lift 50 lbs. without restrictions.
• Ability to perform repetitive motions (i.e. hanging, folding, ringing up customers, etc.).
• Ability to use caution when dealing with difficult customers, houseless, and/or transients.
• Ability to perform store maintenance items such as sweeping, vacuuming, emptying trash, cleaning, and using and climbing ladders and/or step stools.

Benefits

• Earn Monthly Bonuses.
• Enjoy Great Employee Discounts.

Pay

• Details about pay not specified.

Schedule

• Details about schedule not specified.