Shift Supervisor - PT

About the role

The Shift Supervisor plays a crucial role in supporting the Store Leadership Team, particularly during their absence on the sales floor. Their primary duties include supervising store staff, ensuring high levels of customer engagement, and driving sales.

Responsibilities

• Supports Store Management in generating sales potential by being present on the sales floor and setting a positive tone.
• Holds store keys to open and close the store without management as needed.
• Ensures customer service is the top priority, collaborating with Sales Associates to meet sales goals and Key Performance Indicators (KPIs).
• Manages rest and meal break schedules and ensures coverage across all zones.
• Provides relevant feedback, coaching, and redirection in areas such as customer engagement, selling, and sales floor etiquette.
• Maintains store standards, manages merchandise presentations, signs, and displays, and escalates performance concerns to the Store Manager.
• Motivates and inspires associates to foster brand loyalty and create a positive store environment for both internal and external customers.
• Assists with store security, including bag checks and fitting room monitoring.
• Treats staff professionally, courteously, and respectfully, and assists with processing return/exchange transactions, authorizing promotional discounts, and handling employee sales.
• Maintains compliance with LP policies and adheres to inventory management procedures.
• Represents the company in a professional and positive manner.

Requirements

• At least 1 year of key holder experience in a retail setting is preferred.
• Excellent verbal and written communication skills are essential.
• Availability to work weekends (Friday, Saturday, and Sunday) is required, with commitment to two store closings per week, including one on Friday or Saturday.
• Ability to use the retail POS system and inventory scanner is necessary.
• Ability to make change using American monetary units is required.
• Strong interpersonal skills and the ability to build positive working relationships are important.
• Completion of the Shift Supervisor three-month training program is mandatory.

Qualifications

• Able to lift large and heavy packages and boxes rapidly and constantly, and perform a continuous process of loading and unloading large boxes throughout a shift.
• Able to reach overhead, bend, kneel, and carry product, which is necessary for customer service, inventory re-stocking, processing shipments, and store merchandising.
• Able to stand/walk for extended periods of time.
• Able to safely lift 50 lbs. without restrictions.
• Able to perform repetitive motions such as hanging, folding, ringing up customers, etc.
• Able to use caution when dealing with difficult customers, houseless, and transient individuals, and avoid confrontations.
• Must be at least 18 years old.

Skills

• Customer service skills
• Sales skills
• Inventory management
• Store security
• Team leadership

Benefits

• Earn monthly bonuses
• Enjoy great employee discounts

Pay

• Details about pay are not specified in this job posting.

Schedule

• Details about the schedule are not specified in this job posting.