Shift Supervisor - PT

About the role

The Shift Supervisor plays a crucial role in supporting the Store Leadership Team, particularly during their absence on the sales floor. Their primary duties include supervising store staff, ensuring high levels of customer engagement, and driving sales.

Responsibilities

• Supports Store Management in generating sales potential by being present on the sales floor and setting a positive tone.
• Holds store keys to open and close the store without management.
• Manages rest and meal break schedules and ensures coverage across all zones.
• Provides feedback, coaching, and redirection in areas such as customer engagement, selling, and sales floor etiquette.
• Maintains and enhances merchandise presentations, signage, and displays according to company standards.
• Escalates performance concerns to the Store Manager.
• Motivates and inspires associates to foster brand loyalty and create a welcoming environment for both internal and external customers.
• Assists with store security, including bag checks and fitting room monitoring.
• Ensures staff are treated professionally, courteously, and respectfully.
• Processes return/exchange transactions, authorizes promotional discounts, and handles employee sales in the absence of a manager.
• Adheres to and enforces all LP policies.
• Represents the company in a professional and positive manner.

Qualifications

• At least 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Available to work weekends (Friday, Saturday, and Sunday).
• Commitment to two store closings per week, including one on Friday or Saturday.
• Ability to use and operate a retail POS system and inventory scanner.
• Ability to make change using American monetary units.
• Strong interpersonal skills and ability to build positive relationships.
• Completion of the Shift Supervisor three-month training program.