Shift Supervisor - PT

About the role

The Shift Supervisor plays a crucial role in supporting the Store Leadership Team on the sales floor. They are responsible for supervising store staff, ensuring high levels of customer engagement, and driving sales.

Responsibilities

• Supports Store Management in generating sales potential by being present on the sales floor and setting a positive tone.
• Holds store keys to open and close the store without management.
• Manages rest and meal break schedules and ensures coverage across all zones.
• Provides feedback, coaching, and redirection in areas such as customer engagement, selling, and sales floor etiquette.
• Maintains store standards and merchandise presentations.
• Escalates performance concerns to the Store Manager.
• Motivates and inspires associates to build brand loyalty and maintain a positive store environment.
• Assists with store security, including bag checks and fitting room monitoring.
• Processes return/exchange transactions, authorizes promotional discounts, and handles employee sales in the absence of a manager.
• Ensures compliance with LP policies and adheres to professional conduct.

Requirements

• Able to lift 50 lbs. and perform repetitive motions like hanging, folding, and ringing up customers.
• Able to stand/walk for extended periods and perform tasks like sweeping, vacuuming, emptying trash, and cleaning.
• Able to use and climb ladders and step stools.
• Able to handle noise levels and adult content environments.
• Able to work weekends (Friday, Saturday, and Sunday) and two store closings per week, including one on Friday or Saturday.
• Must have completed the Shift Supervisor three-month training program.

Qualifications

• At least 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build positive relationships.
• Completion of the Shift Supervisor three-month training program.