Shift Supervisor - PT

About the role

The Shift Supervisor plays a crucial role in supporting the Store Leadership Team on the sales floor. Their primary duties include supervising store staff, ensuring high levels of customer engagement, and driving sales.

Responsibilities

• Supports Store Management in generating sales potential by being present on the sales floor and setting a positive tone.
• Holds store keys to open and close the store without management as needed.
• Ensures customer service is the top priority, collaborating with Sales Associates to meet sales goals and Key Performance Indicators (KPIs).
• Manages rest and meal break schedules and covers all zones as necessary.
• Provides relevant feedback, coaching, and redirection in areas such as customer engagement, selling, and sales floor etiquette.
• Manages merchandise presentations, signage, and displays, and escalates performance concerns to the Store Manager.
• Motivates and inspires associates to foster brand loyalty and create a positive store environment for both internal and external customers.
• Assists with store security, including bag checks and fitting room monitoring.
• Treats store staff professionally, courteously, and respectfully.
• Processes return/exchange transactions, authorizes promotional discounts, and handles employee sales in the absence of a manager.
• Ensures compliance with LP policies and adheres to inventory management procedures.
• Represents the company in a professional and positive manner.

Requirements

• At least 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Available to work weekends (Friday, Saturday, and Sunday).
• Commitment to two store closings per week, including one being Friday or Saturday.
• Ability to use retail POS System & Inventory Scanner.
• Ability to make change using American monetary units.
• Strong interpersonal skills and ability to build positive working relationships.
• Completion of the Shift Supervisor three-month training program.

Qualifications

• Able to lift large and heavy packages and boxes rapidly and constantly.
• Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stock, processing shipments, and store merchandising.
• Able to stand/walk for extended periods of time.
• Able to safely lift 50 lbs. without restrictions.
• Able to perform repetitive motions (i.e., hanging, folding, ringing up customers, etc.).
• Able to use caution when dealing with difficult customers, houseless, and/or transients and avoid confrontations.
• Must be at least 18 years old.

Skills

• Customer service orientation.
• Sales and customer engagement skills.
• Inventory management and presentation skills.
• Store security and safety protocols.
• Positive interpersonal and motivational skills.

Benefits

• Monthly bonuses.
• Great employee discounts.

Pay

• Details about pay structure not specified.

Schedule

• Details about shift schedule not specified.