Shift Supervisor - PT

About the role

The Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the sales floor. The primary duties consist of supervising store staff, ensuring the highest level of customer engagement, and selling.

Responsibilities

• Supports Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand
• Assists with managing company standards of merchandise presentations, signage and displays
• Escalates performance concerns to the Store Manager
• Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Assists with store security including checking bags and monitoring fitting rooms
• Ensures that store staff are treated professionally, courteously and respectfully
• Processes return/exchange transactions, authorizes promotional discounts and employee sales in the absence of a manager
• Adheres to and ensures compliance with all LP policies

Requirements

• Able to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift
• Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stock, processing shipment and store merchandising
• Able to stand/walk for extended periods of time
• Able to safely lift 50 lbs. without restrictions
• Able to regularly perform store maintenance items such as sweeping, vacuuming, emptying trash, cleaning
• Able to use and climb ladders and/or step stools
• Able to perform repetitive motions (i.e. hanging, folding, ringing up customers, etc.)
• Able to use caution when dealing with difficult customers, houseless and/or transients and avoid confrontations
• Noise level in the work environment is usually moderate to loud
• Adult content environment
• Must be at least 18 years old

Qualifications

• At least 1 year of key holder experience in a retail setting preferred
• Excellent verbal and written communication skills
• Must be available to work weekends (Friday, Saturday, and Sunday)
• Must commit to two store closings per week, including one being Friday or Saturday
• Ability to utilize retail POS System & Inventory Scanner
• Ability to carry out detailed tasks and projects with minimal direction or supervision
• Strong interpersonal skills and ability to build positive working relationships
• Completion of the Shift Supervisor three month training program